29 | Munirah Looi | Leadership through disruption and change

Over the last 18 months Munirah Looi has lead her people though an incredible period of disruption and change. She is a living example of how staying true to yourself and leading with purpose and values is not just the right thing to do, its also great for business. 

Munirah Looi is the CEO and Founder of Brandt International, a CX and BPO consultancy based in the Philippines. 

https://brandtinternational.com

About us:

This podcast is brought to you by The Agile Contact Centre.  Stories, tips and practices that will help you deliver outstanding experiences to customers as well as your people. We do this because our  mission is to reinvent the contact centre world.

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Podcast #14 | Rachel Garrett | Shopify | Authentic leadership in a remote first customer service team

In this episode we talk to Rachel Garrett, who delivers some invaluable insights and tips into leadership in a remote working world.  

Perhaps the biggest one is to make being a genuine and authentic person your first priority and using that to influence your approach to work and leadership but she shares many more. Rachel Garrett is the NZ Lead for Shopify's Servicing team and is the creator of a remote working collaboration group on LinkedIn called Remote Work New Zealand find it here https://www.linkedin.com/groups/13805842  

The (many) highlights:  

- Authentic leadership through finding your personal purpose and values - How knowing what you want from your life and career allows you to take some risks

- Scaleable Leadership: developing a leadership mindset in all your people, not just those with the title of leader 

- Building the social connections you would normally see in a bricks and mortar office, in a remote environment by being deliberate about how your teams share and connect

- The Trust battery: how to build trust and call out behaviours that break trust 

- Turning your purpose into outcomes that your teams can own and achieve 

- Keeping KPI's relevant and using them as a prompt for coaching rather than an absolute pass or fail indicator 

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Podcast#12 | From TEAM to COMMUNITY with Marcie Murray from Shopify

This snippet comes from our chat with Marcie Murray and Eduardo Nofuentes that was part of the Remote Ready series.

Its pint-sized but jam packed with everything you need to know about transforming your team into a community where like minded people feel connected and rally around the work. Marcie also talks about how this works to combat feelings of isolation that can arise when working in a distributed team environment.

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Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y 

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Podcast #10 | Trust with Tim Buzza from IAG

Welcome to the first in a series of super short eps for you to snack on during your day. We go into the archives for the conversation with Tim Buzza from IAG who talks to us about the topic of Trust - how to cultivate it and the benefits to people's mental wellbeing we you hand over control of their working day. We hope you enjoy it.

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Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665 

Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y 

Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast 

Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz 

Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast 

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