“The Agile Contact Centre has delivered a leadership program to over 300 of our existing and emerging leaders, this program has transformed mindsets and capabilities in a way that sets us up to deliver on our vision.

With their experience and thought leadership and our team’s knowledge of the business, we co-created a market-leading program that we can continue to deliver to all new leaders at TSA.”

““Many of the changes we have made challenge the typical contact centre assumptions.
We all know that people are generally trustworthy, that most people are not bludgers, that workers are motivated more by intrinsic factors like meaning and belonging, that people will return the respect that we show them. But it is uncommon to see contact centres model their front-line staff this way.
The changes the team have made position us for continued growth and success””

“I can’t speak highly enough of the team at The Agile Contact Centre. They are the people to work with if you want to reinvent the way your teams approach the new world of work and building purpose driven, engaged remote teams””

“The workshop on Lean Coffee provided a great tool for our team leaders to use collaboration to solve problems and design solutions.
I have had many of my Team Leaders approach me say how great the sessions was and that they were excited to go and try the process with their teams.
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““One of our biggest wins has been setting up self-organising teams, everyday they plan their work and have the structure they need to continually look for improvement opportunities so they can provide an experience without equal to our customers.
The Agile Contact Centre also worked our senior leadership team to align our strategic objectives and initiatives around our purpose and we are now in a good rhythm to effectively prioritise to get the right work done.”

“Big thanks to the Agile Contact Centre team for their help in getting us set up with the environment to enable self-organisation and greater agility. Having them partner with us through this change process was invaluable.” ”

““Every member of the team has clarity on how their role supports us achieving our purpose and they were involved in the process from the very beginning and as leaders we know what we need to do to help them achieve this. The Agile Contact Centre has helped us develop the mindset as leaders to experiment safely so that we can adapt and change quickly to deliver great value to members””