The Challenge

2020 was a challenging year for our team - not only did we rush into lockdown in March, we also went through a significant technology change. We had the opportunity in December to plan for 2021, and to also meet face to face for the first time since March. We wanted to make the most of our time together, and therefore reached out to Arnie and the team to facilitate the session.

What they did

Arnie and Sean spent time with us before the session to really understand our team, our situation and what we wanted to achieve on the day. They worked through our thoughts and helped us pull and agenda together to connect the team.

On the day, we had team members based in Sydney and at home as well as in person. We had to work on a plan to ensure they were engaged and felt empowered to participate. The sessions ran seamlessly. Everyone felt comfortable to be able to share their opinion, and even remote team members were able to share their ideas with the group whist maintaining the interactive nature of the sessions. Arnie and Sean were motivating. They provided us with a different perspective on how to view our business space whilst also making the session relevant.

what they achieved

The team came out of the session with a vision and a focus for 2021. We pulled together our DNA and to this day, we continue to talk about our vision and what makes who we are. I just wanted to say a huge thank-you to Arnie and Sean for taking the time to get to our know our business and help us plan for 2021.

Joanna Else
Head of Customer Contact
MLC Life Insurance