agilecontactcentre

Podcast #10 | Trust with Tim Buzza from IAG

Welcome to the first in a series of super short eps for you to snack on during your day. We go into the archives for the conversation with Tim Buzza from IAG who talks to us about the topic of Trust - how to cultivate it and the benefits to people's mental wellbeing we you hand over control of their working day. We hope you enjoy it.

Subscribe anywhere you get your podcasts: 

Anchor: https://anchor.fm/the-agile-contact-centre 

Apple Podcasts: https://podcasts.apple.com/au/podcast/the-agile-contact-centre-podcast/id1485239665 

Spotify: https://open.spotify.com/show/30Hsw0MpgaAnhTSiy5Fh8y 

Breaker: https://www.breaker.audio/the-agile-contact-centre-podcast 

Google Podcasts: https://www.google.com/podcasts?feed=aHR0cHM6Ly9hbmNob3IuZm0vcy9mMjFkMDdjL3BvZGNhc3QvcnNz 

Overcast: https://overcast.fm/itunes1485239665/the-agile-contact-centre-podcast 

RadioPublic: https://radiopublic.com/the-agile-contact-centre-podcast-Wx0yDO 

Pocket Casts: https://pca.st/gl7zy9s8

Find your edge and turn constraints into opportunities

Find your edge and turn constraints into opportunities

Our ability to adapt and respond quickly when faced with constraints is always being tested.

Constraints can suck but they lead to exciting new realities.

Creating value within these constraints delivers secondary benefits when paradigms are busted, new capabilities are developed and we forge new mindsets. We find our edge.

Disruption and new ways of thinking

Disruption and new ways of thinking

The role of the contact centres and service delivery function in many organisations is long overdue for change.

The status quo has been disrupted and that has cracked open the door for a conversation to take place about how service teams deliver value. This should lead to a transformation in the way we organise, plan, deliver and lead across the service industry.