In this episode we chat to Blain Slater from TSA, who shines a light on managing the brand and customer experience in outsourced contact centres.
He also shares his leadership journey, from being ‘on the phones’ to the Executive team.
Show notes
Drive - a book by Dan Pink
https://www.goodreads.com/book/show/6452796-drive?ac=1&from_search=true&qid=oLr2QJJbOs&rank=1
Cornerstone LMS - online learning platform
https://www.cornerstoneondemand.com.au/learning
The five dysfunctions of a team - a book by Patrick Lencioni
https://www.goodreads.com/book/show/21343.The_Five_Dysfunctions_of_a_Team
Fist of Five - simple way for teams to show their confidence in decisions
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