simonsinek — Contact Centre Leadership Training — The Agile Contact Centre / transform your customer experience

Employee Experience

Operational Reviews & Health Checks

Contact Centre Leadership Training

What our clients say

Blogs | Podcast

Employee Experience

Operational Reviews & Health Checks

Contact Centre Leadership Training

What our clients say

Blogs | Podcast

Blog | Podcast

Featured

Apr 3, 2023

5 ways to understand complexity

Apr 3, 2023

Apr 3, 2023

Apr 3, 2023

The 4 levels of listening for the modern contact centre leader

Apr 3, 2023

Apr 3, 2023

Jan 25, 2023

12 keys to building high performing contact centre teams

Jan 25, 2023

Jan 25, 2023

Jan 9, 2023

How to create psychological safety in the contact centre

Jan 9, 2023

Jan 9, 2023

Aug 25, 2022

Purpose is the new black

Aug 25, 2022

Aug 25, 2022

Aug 10, 2022

How the network effect can help your culture thrive

Aug 10, 2022

Aug 10, 2022

Jul 28, 2022

Failure Demand - The key to improving employee experience, customer experience and reduce operating costs

Jul 28, 2022

Jul 28, 2022

Jul 12, 2022

5 ways you can build an adaptive, agile contact centre

Jul 12, 2022

Jul 12, 2022

Mar 12, 2022

How to create the contact centre leaders of the future…..stop training them!

Mar 12, 2022

Mar 12, 2022

Feb 24, 2022

The future of work is adaptive

Feb 24, 2022

Feb 24, 2022

Feb 24, 2022

Creating better employee experiences in the contact centre

Feb 24, 2022

Feb 24, 2022

Feb 24, 2022

Creating better employee experiences in the contact centre

Feb 24, 2022

Feb 24, 2022

Feb 24, 2022

Tips to working successfully from home

Feb 24, 2022

Feb 24, 2022

Feb 24, 2022

Self-organising teams

Feb 24, 2022

Feb 24, 2022

Aug 12, 2021

Psychological safety in the contact centre

Aug 12, 2021

Aug 12, 2021

Aug 12, 2021

30 | The Customer Experience chat

Aug 12, 2021

Aug 12, 2021

Jul 20, 2021

6 ways to improve the customer experience in your contact centre

Jul 20, 2021

Jul 20, 2021

Jun 30, 2021

29 | Munirah Looi | Leadership through disruption and change

Jun 30, 2021

Jun 30, 2021

Jun 29, 2021

28 | Local Measure and Amazon Connect | Personalised, scalable CX in the contact centre

Jun 29, 2021

Jun 29, 2021

Jun 29, 2021

Harness Your Superpower with Purpose-built CX Knowledge Management

Jun 29, 2021

Jun 29, 2021

Feb 1, 2021

Future Fest - Transform your contact centre

Feb 1, 2021

Feb 1, 2021

Jan 12, 2021

The 3 key ingredients for a world-class customer experience

Jan 12, 2021

Jan 12, 2021

Dec 3, 2020

Engaged & Productive in the New Reality

Dec 3, 2020

Dec 3, 2020

Dec 2, 2020

Podcast #25 The 2020/21 Contact Centre Best Practice Report

Dec 2, 2020

Dec 2, 2020

Dec 2, 2020

Podcast #24 | The origin stories with Arnold Ho

Dec 2, 2020

Dec 2, 2020

Dec 2, 2020

Podcast #23 | Coordinating teams to prioritise and make CX decisions in times of high customer demand with Sean & Arnie

Dec 2, 2020

Dec 2, 2020

Dec 2, 2020

Podcast #22 | Unifying your tribes around the work using visualisation

Dec 2, 2020

Dec 2, 2020

Dec 2, 2020

Podcast #21 | Developing an experimentation mindset with Sean and Arnie

Dec 2, 2020

Dec 2, 2020

Dec 2, 2020

Podcast #20 | Origin Story with Sean McGinn

Dec 2, 2020

Dec 2, 2020

Dec 2, 2020

Podcast #19 | Scaling a contact centre and going global

Dec 2, 2020

Dec 2, 2020

The Agile Contact Centre, Level 17, 31 Queen St, Melbourne, Australia+61 3 9020 7341info@theagilecontactcentre.com.au

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