Sean is the Founder and Director of The Agile Contact Centre.

Sean spent 20 years working in operations at one of the world’s best-known organisations, General Electric. There, he learned the art and science of operational leadership, and how to improve systems of work in order for people to harness their potential and deliver unforgettable experiences.

In 2010, he started seeing ‘agile’ in practice while working with technology delivery projects, and saw a new possibility. Applying this way of thinking to solve problems within teams, Sean is now reinventing the contact centre world, and shares these stories through The Agile Contact Centre podcast. 

Sean has worked with teams of up to 300 people across Australia and overseas. His experience covers brand launches, embedding new vision and values, new product introductions, technology implementations and migrations, and helping teams effectively navigate remote working.

Sean is genuine and authentic, and provides clients with the structure and coaching they need to bring possibilities to life. The result is human-centred, customer-focused solutions that provide great experiences and deliver better results by identifying and removing wasteful processes and systems of work. 

Outside of work, Sean spends his spare time getting his hands dirty in the garden and exploring nature.