In this discussion we explore the emerging trends from some of the most progressive leaders in the customer service world.

These leaders have been working from home at scale with the teams before it became the norm and they share their strategies and tips on how to cultivate productive and engaged teams

How do you ensure that your teams will still remain productive despite this newfound freedom of working remotely?

Recently The Agile Contact Centre ran a leaders discussion on the topic of remote working and one of the big challenges that teams are facing in the light of this new wave of remote working was this exact issue with a large workforce.

Perhaps forever, we have taken for granted how we build relationships at work.

I’m not talking about the relationships we forge to get work done, I mean the meaningful relationships that make us happy, connected and part of something bigger.

These relationships are often built in the spaces between the work, no matter how many ‘back to backs’ we have, there are always spaces, even if it’s just a crack.

The thought of 'self-organising teams' can be scary, chaos and anarchy are often associated with this idea.

Think of it as a principle of the way teams can work and collaborate, rather than a structural change.

Our ability to adapt and respond quickly when faced with constraints is always being tested.

Constraints can suck but they lead to exciting new realities.

Creating value within these constraints delivers secondary benefits when paradigms are busted, new capabilities are developed and we forge new mindsets. We find our edge.